Support - FashionDot
Software installation and setup:
After the purchase of the Software, well-trained staff will be assigned directly to the customer place for the installation and training.
Training and onboarding:
Our executive will train how to use the software and how to take measurements from customers and how to create a customized pattern and how to ask the doubts in WhatsApp group.
Technical troubleshooting:
After the training our executive will create a separate WhatsApp group for the customer with their registered mobile number. Customers can ask about their daily software doubts and technical doubts in the WhatsApp group.
Updates and upgrades:
Our executive will give an update to the customer when the software gets updated. So the customer always knows the software updates.
Customization and integration:
Tailoring businesses may have unique requirements or workflows that necessitate customization of the software or hardware. As per customer requirements, customized patterns will be updated in the software with the help of our support team.
Maintenance and repairs:
If hardware is involved, support may be required for maintenance, repairs, or replacement of components. For all types of support, our technical team will be assigned immediately to the customer to sort out the problem within 24 hours.